Refund & Cancellation Policy

Effective Date: July 7, 2026

At Nova Martify LLC, we are committed to providing high-quality architectural and design services. Because our work involves custom digital design solutions created specifically for each client, this Refund & Cancellation Policy explains how cancellations and refunds are handled.

1. Nature of Our Services

Nova Martify LLC provides professional design services, including:

  • Architectural Design
  • Interior Design
  • Landscape Design
  • Renovation Design
  • 2D Layouts
  • 3D Designs & Visualizations

We provide design and planning services only. We do not perform construction or contracting services.

2. Project Cancellation

Clients may request to cancel a project by contacting us via email or phone.

Cancellation requests must include sufficient information to identify the project.

3. Cancellation Before Work Begins

If a cancellation request is received before any design work has started, the client may be eligible for a full refund, excluding any non-refundable payment processing fees charged by the payment provider.

4. Cancellation After Work Has Started

Once work has commenced, refunds are not guaranteed because our services involve time, expertise, and customized digital work.

If a project is canceled after work has begun, any refund will be determined based on:

  • The stage of project completion
  • Time spent on the project
  • Work already delivered
  • Expenses incurred

Nova Martify LLC reserves the right to retain payment for services already performed.

5. Completed Projects

Once the final design files or agreed deliverables have been completed and delivered, the project is considered fulfilled.

Due to the customized nature of our services, completed design projects are generally non-refundable.

6. Client Delays

If a client becomes unresponsive for more than 30 consecutive days, the project may be placed on hold.

If there is no communication for 90 days, Nova Martify LLC may consider the project abandoned. Any future work may require a new quotation or additional fees.

7. Revision Requests

We strive to ensure client satisfaction by providing revisions as outlined in the project agreement.

Requests that exceed the agreed number of revisions or involve significant changes to the original project scope may incur additional charges.

Revision requests alone do not qualify for a refund.

8. Refund Processing

If a refund is approved, it will be issued using the original payment method whenever possible.

Refund processing times vary depending on the payment processor and financial institution but typically take 30 business days after approval.

9. Non-Refundable Items

The following are generally non-refundable:

  • Completed design services
  • Delivered digital files
  • Custom architectural drawings
  • 2D layouts
  • 3D renderings
  • Consultation fees
  • Design concepts already created
  • Payment processing fees (where applicable)

10. Chargebacks

If you have any concerns regarding your order, we encourage you to contact us before initiating a chargeback with your payment provider.

Unauthorized or fraudulent chargebacks may be disputed using project records, communications, invoices, contracts, and proof of work completed.

11. Exceptions

Nova Martify LLC may, at its sole discretion, offer a full or partial refund under exceptional circumstances, including but not limited to:

  • Duplicate payments
  • Billing errors
  • Services that cannot be provided due to reasons solely attributable to Nova Martify LLC

Any such refund does not establish an obligation to provide refunds in future cases.

12. Contact Us

If you have questions about this Refund & Cancellation Policy or wish to request a cancellation, please contact us:

Nova Martify LLC

20503 Glademill Ct
Cypress, TX 77433
United States

Phone: (945) 206-0032

Email: info@novamartify.us